{"id":28226,"date":"2022-05-02T13:04:52","date_gmt":"2022-05-02T12:04:52","guid":{"rendered":"https:\/\/www.runheaton.com\/?page_id=28226"},"modified":"2022-05-02T13:04:52","modified_gmt":"2022-05-02T12:04:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.runheaton.com\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<ul>\n<li><strong>Is the event chip timed?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.<\/span><\/p>\n<ul>\n<li><strong>Where can I find the official results? And will my time go on Power of 10?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All our results will show on <\/span><a href=\"https:\/\/www.runthrough.co.uk\/results\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.runthrough.co.uk\/results\/<\/span><\/a><span style=\"font-weight: 400;\"> straight away.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will also receive a post race email with your result in the week after the event.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The majority of race results will be shown on RunBritain and Power of 10.\u00a0<\/span><\/p>\n<ul>\n<li><strong>How does payment show on my bank statement?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Payment will be taken from GW EVENTS.<\/span><\/p>\n<ul>\n<li><strong>What is the minimum age for this event?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">5k- 11<\/span><\/p>\n<p><span style=\"font-weight: 400;\">10k-15<\/span><\/p>\n<p><span style=\"font-weight: 400;\">HM-17<\/span><\/p>\n<ul>\n<li><strong>Can I enter more than one person at a time?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes, you can purchase multiple entries at once, you will be asked to provide a few details for the additional runners at checkout. We also have a group booking at a discounted rate available for 6 runners available to purchase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For any larger groups, please email <\/span><span style=\"font-weight: 400;\">north@runthrough.co.uk <\/span><span style=\"font-weight: 400;\">and we can get you signed up on mass.<\/span><\/p>\n<ul>\n<li><strong>When will entries close?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Entries will close 48 hours before, in the case of a Sunday event the online entries will close the Friday before. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will take on the day entries at our information desks, should the race not sell out.<\/span><\/p>\n<ul>\n<li><strong>I can no longer make the event, can I get a refund?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Unfortunately we operate a no refunds policy. Where possible we&#8217;d be more than happy to transfer your entry to another event. To do this, please email north@runthrough.co.uk with your full name, order number and choice of new event.\u00a0<\/span><\/p>\n<ul>\n<li><strong>Can I transfer my entry to a different distance or to a friend?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes, we can happily swap the names and distances associated with a booking. Please email in with your order number, and the new runners name, email, address and date of birth. Or alternatively, visit the information desk on the morning of the race to do this.<\/span><\/p>\n<ul>\n<li><strong>When will I be sent all the race details?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You should receive a race information email the Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check<\/span><b><a href=\"https:\/\/www.runheaton.com\/race-information\/\"> here<\/a>.<\/b><\/p>\n<ul>\n<li><strong>Where do I collect my race number from?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will have registration tents located in the event village. Please just visit the desk for the distance you\u2019d like to run and we will issue you with your race number and chip. You just need to state your name to do this.<\/span><\/p>\n<ul>\n<li><strong>Will there be a water station on the course?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes, we will have bottled water at the 5k mark, you will pass this once on the 10k, and 3 times on the Half marathon, please help yourself to this as you pass the water station. We will also have a bottle of Actiph water waiting for you at the finish line.\u00a0<\/span><\/p>\n<ul>\n<li><strong>Is there anywhere to leave my bag during the race?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will have an informal baggage tent for this event. This will be a marquee located by the registration tents in the event village. Please limit the number of belongings you bring to the event and if possible leave anything in a car. Your baggage tag is attached to your race number, you simply tear it off and attach this to your bag. To collect, show your number to the baggage marshals and they will help you find your bag.<\/span><\/p>\n<ul>\n<li><strong>Am I allowed to wear headphones?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We strongly advise against wearing headphones, but we don&#8217;t have any bans on them. If you do choose to wear headphones we recommend keeping the volume low and 1 ear out so you can hear instructions from our marshals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you choose to wear headphones then please ensure you are fully aware of the course details to avoid confusion at specific points.<\/span><\/p>\n<ul>\n<li><strong>What is the terrain like?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">An undulating 5km course on tarmac paths within Heaton Park. <\/span><span style=\"font-weight: 400;\">Starting in the centre of the park, the first 2km consists of a flat section around the Heaton Park lake. Between 2 and 3 kilometres, some challenging hills take you to outside Heaton Hall with spectacular views of Manchester. A loop through the forest area behind the hall follows, before a welcome downhill section to complete the lap.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The 5k is 1 lap, 10k is 2 laps, and Half Marathon is 4 laps with an additional out and back section at the start.<\/span><\/p>\n<ul>\n<li><strong>Where can I find the race photos?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All your race photos will be available on <\/span><a href=\"https:\/\/www.facebook.com\/runheaton\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/runheaton<\/span><\/a><span style=\"font-weight: 400;\"> by the end of the day. You will also receive a link to these in your post race email.<\/span><\/p>\n<ul>\n<li><strong>When will I get the t-shirt I ordered with my entry?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Any add on T-shirts, hoodies and socks purchased with your race entry can be collected from our RunThrough Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.<\/span><\/p>\n<ul>\n<li><strong>Where should I park for the event?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There are several car parks located at Heaton park, please be aware some of these are pay and display.<\/span><\/p>\n<ul>\n<li><strong>Are dogs allowed at the event?<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yes, dogs are permitted, we just ask you to keep any dogs on a short lead to avoid any congestion or trip hazards to other runners.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is the event chip timed?\u00a0 Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result. Where can I find the official results? And will my time go on Power of 10?\u00a0 All our results [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Run Heaton<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.runheaton.com\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Run Heaton\" \/>\n<meta property=\"og:description\" content=\"Is the event chip timed?\u00a0 Yes! 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